Returns & Exchanges

Last Updated: [Insert Date]

Our Easy Returns Promise

At Sonic || Minecraft || Super Mario Sales, we offer:

• ✅ 15-day return window from delivery date
• ✅ Free exchanges for different sizes/styles
• ✅ Simple online returns process
• ✅ Quick refunds to your original payment method

How to Return or Exchange

1. Start Your Return: Email us at [email protected] within 15 days of receiving your order with:
   • Your order number
   • Which items you’re returning/exchanging
   • Reason for return (helps us improve!)
2. Wait for Approval: We’ll email you a returns authorization within 1 business day with instructions.
3. Pack It Up: Include all original tags and packaging. For hygiene reasons, underwear and socks must be unopened in original packaging.
4. Ship It Back: Send to our York address using a tracked service (we recommend keeping proof of postage).
5. Get Your Refund/Exchange: We’ll process within 3 business days of receiving your return.

Return Request Template

Refund Information

Once we receive and inspect your return:

• ⏱️ Processing Time: 3-5 business days
• 💳 Payment Method: Refunded to your original payment (Visa, MasterCard, JCB or PayPal)
• 📦 Shipping Costs: Original shipping fees are non-refundable

Note: International refunds may take 7-10 additional days to appear in your account.

Non-Returnable Items

To keep all our little customers safe and hygienic, we cannot accept returns of:

• ❌ Underwear and socks (unless unopened in original packaging)
• ❌ Custom-made or personalised items
• ❌ Items damaged by misuse or washing

Exchange Shipping

For size exchanges:

• We’ll ship your new item via your original shipping method
• Free exchanges for UK customers
• International customers pay new shipping costs minus original return shipping