At Sonic || Minecraft || Super Mario Sales, we’re dedicated to making sure your little heroes look awesome in their favourite character clothes! Here’s everything you need to know about shipping and returns.
Shipping Information
Order Processing
We know you’re excited to get those character outfits, so we process all orders within 1-2 business days (excluding weekends and holidays).
Shipping Options
We offer two convenient shipping methods to suit your needs:
- Standard Shipping (£12.95):
- Carrier: DHL or FedEx
- Delivery time: 10-15 business days after dispatch
- Recommended for faster delivery
- Free Shipping:
- Available for orders over £50
- Carrier: EMS
- Delivery time: 15-25 business days after dispatch
Note: We currently ship worldwide except to some Asian countries and remote areas. Shipping times may vary during peak seasons.
Our Easy Returns Promise
We understand that sometimes those Minecraft joggers might not fit just right or the Sonic t-shirt might not spark joy like you hoped. That’s why we’ve made returns super simple for busy parents!
- ✅ 15-day return window from delivery date
- ✅ Free exchanges for different sizes/styles (UK only)
- ✅ Simple online returns process
- ✅ Quick refunds to your original payment method
How to Return or Exchange
- Start Your Return:
Email us at [email protected] within 15 days of receiving your order with:
- Your order number
- Which items you’re returning/exchanging
- Reason for return (helps us improve!)
- Wait for Approval:
We’ll email you a returns authorization within 1 business day with instructions.
- Pack It Up:
Include all original tags and packaging. For hygiene reasons, underwear and socks must be unopened in original packaging.
- Ship It Back:
Send to our York address using a tracked service (we recommend keeping proof of postage):
Sonic || Minecraft || Super Mario Sales
82 Layerthorpe
York, GB YO1B 2BQ - Get Your Refund/Exchange:
We’ll process within 3 business days of receiving your return.
Return Request Template
Subject: Return Request for Order #[Your Order Number]
Email Body:
Hello Sonic/Minecraft/Super Mario Sales Team,
I’d like to return/exchange the following item(s) from my order #[Your Order Number]:
[Product Name] in size [Size] – [Reason for return]
Please advise next steps for my [refund/exchange to size X].
Best regards,
[Your Full Name]
[Your Email Address]
Refund Information
Once we receive and inspect your return:
- ⏱️ Processing Time: 3-5 business days
- 💳 Payment Method: Refunded to your original payment (Visa, MasterCard, JCB or PayPal)
- 📦 Shipping Costs: Original shipping fees are non-refundable
Note: International refunds may take 7-10 additional days to appear in your account.
Non-Returnable Items
To keep all our little customers safe and hygienic, we cannot accept returns of:
- ❌ Underwear and socks (unless unopened in original packaging)
- ❌ Custom-made or personalised items
- ❌ Items damaged by misuse or washing
Exchange Shipping
For size exchanges:
- We’ll ship your new item via your original shipping method
- Free exchanges for UK customers
- International customers pay new shipping costs minus original return shipping
Need Help?
Our parent-friendly customer service team is here Monday-Friday 9am-5pm GMT.
Email [email protected] or write to us at:
Thank you for shopping with us – we’re honored to dress your little heroes in their favorite character styles!