Term and Conditions

1. About Us

Sonic || Minecraft || Super Mario Sales is an online retailer specialising in fun, high-quality children’s clothing featuring popular characters like Sonic, Minecraft, and Super Mario. Our mission is to help kids express their fandom in style!

Company Address: 82 Layerthorpe, York, GB YO1B 2BQ

Contact Email: [email protected]

2. Who Can Shop With Us

Our website is designed for parents, guardians, and gift-givers looking to purchase character-themed children’s clothing. To place an order:

• You must be at least 18 years old
• Have a valid payment method we accept (Visa, MasterCard, JCB, or PayPal)
• Reside in a country we ship to (we currently don’t ship to some Asian countries or remote areas)

3. Product Information

What We Sell

We offer a range of children’s clothing including:

• Accessories
• Jeans
• Jumpers and hoodies
• Multipacks
• T-shirts and shirts
• Trousers and joggers

Product Descriptions

We work hard to ensure our product descriptions are accurate, including:

• Sizing information
• Material composition
• Character designs
• Care instructions

However, colours may appear slightly different on screen due to monitor settings. If you have any questions about a product, please contact us before ordering.

Age Appropriateness

All our clothing is designed for children. Please check size charts carefully before ordering to ensure proper fit for your child.

4. Ordering Process

How to Order

1. Browse our products and select items you’d like to purchase
2. Add items to your cart
3. Proceed to checkout when ready
4. Enter your shipping and payment details
5. Review your order carefully before submitting
6. Click “Place Order” to complete your purchase

Order Confirmation

After placing an order, you’ll receive:

• An immediate on-screen confirmation
• An email confirmation with your order details

If you don’t receive these confirmations, please check your spam folder or contact us.

Order Changes

Need to change your order? Contact us immediately at [email protected]. We’ll try to accommodate changes if your order hasn’t yet been processed (within 1-2 business days).

5. Pricing and Payment

Product Prices

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, but this won’t affect orders already placed.

Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. We don’t store your full payment details on our servers.

Payment Security

We use industry-standard encryption to protect your payment information. If we suspect fraudulent activity, we may cancel the transaction and contact you.

6. Shipping and Delivery

Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). During peak seasons, processing may take slightly longer.

Shipping Options

We offer two shipping methods:

• Standard Shipping (£12.95): Via DHL or FedEx, delivered 10-15 business days after dispatch
• Free Shipping: For orders over £50 via EMS, delivered 15-25 business days after dispatch

We currently ship worldwide except to some Asian countries and remote areas.

Delivery Issues

If your package is delayed or appears lost, please contact us. We’ll work with the carrier to resolve the issue.

You’re responsible for providing accurate shipping information. We’re not liable for packages sent to incorrect addresses provided by customers.

7. Returns and Exchanges

Our Returns Policy

We want you and your little ones to be happy with your purchases! You may return most items within 15 days of delivery.

How to Return

1. Email us at [email protected] within 15 days with your order number and return details
2. Wait for our returns authorization email with instructions
3. Pack items with all original tags and packaging
4. Ship to our York address using a tracked service

Refund Process

• Refunds are issued within 3-5 business days after we receive your return
• Original shipping fees are non-refundable
• International refunds may take 7-10 additional days to appear in your account

Non-Returnable Items

For hygiene reasons, we cannot accept returns of:

• Underwear and socks (unless unopened in original packaging)
• Custom-made or personalised items
• Items damaged by misuse or washing

Exchanges

We offer free size exchanges for UK customers. International customers pay new shipping costs minus original return shipping.

8. Intellectual Property

All content on our website (logos, designs, text, images) is our property or used with permission. Character designs are used under license.

You may not:

• Copy, reproduce, or distribute our content without permission
• Use our trademarks or character designs for commercial purposes
• Reverse engineer our website or products

9. User Responsibilities

When using our website, you agree to:

• Provide accurate information when creating accounts or placing orders
• Not use our site for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not place fraudulent orders
• Comply with all applicable laws and regulations

10. Liability Limitations

We strive to provide excellent service, but there are some limits to our liability:

• We’re not liable for incidental or consequential damages from product use
• Our total liability for any claim related to your order is limited to the order’s value
• We’re not responsible for delays caused by events beyond our control (natural disasters, strikes, etc.)
• We’re not liable for any allergic reactions to materials – please check product descriptions carefully

11. Privacy

Your privacy is important to us. Please see our separate Privacy Policy for details on how we collect, use, and protect your personal information.

12. Changes to These Terms

We may update these Terms and Conditions occasionally. The current version will always be posted on our website with the effective date. Continued use of our site after changes constitutes acceptance.

13. Governing Law

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the English courts.

14. Contact Us

Have questions about these Terms? Our friendly customer service team is happy to help!

Email: [email protected]

Address: 82 Layerthorpe, York, GB YO1B 2BQ

Hours: Monday-Friday 9am-5pm GMT